FAQ
What does "Good Trouble" mean?
"Good Trouble" is inspired by the late civil rights leader John Lewis, who encouraged people to get into "good trouble, necessary trouble" to fight for justice and equality.
What types of products do you offer?
We offer a variety of
t-shirts, hoodies, and accessories featuring designs inspired by social justice
movements and activism.
Are your products ethically made?
Yes, all our products
are ethically sourced and produced using fair labor practices. We work with
suppliers who share our commitment to social responsibility.
What sizes do you offer?
We offer sizes
ranging from XS to 5XL in most of our styles to ensure inclusivity.
Why was my payment declined?
It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing
address, and security code (Security code on the back of your
Visa/Master card).
2. Card issuer bank declined your
payment.
3. Not enough balance on the card.
If possible, we advise you to try other supported payment methods.
How long does shipping take?
Domestic orders
typically arrive within 3-7 business days. International shipping can take 7-14
business days, depending on the destination.
Do you ship internationally?
Yes, we ship to most
countries worldwide. Shipping costs and delivery times may vary depending on
the destination.
What is your return policy?
All purchases are
final. We will exchange items if merchandise does not fit properly.
What if I receive a wrong order?
We sincerely apologize for the inconvenience; if you would like further information, please email support@shopgoodtrouble.com.
Can I exchange for a different size?
We offer exchanges within 7 days of receipt for most items in new condition. Here's what you need to know: Contact our customer service team to initiate an exchange at support@shopgoodtrouble.com. Items must be in new, unworn, and unwashed condition.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. For your security, all transactions are encrypted and processed through secure payment gateways.
There is a missing item from my order.
If you are sure that there might be an item was missing, please email us immediately with your order number and the missing item at support@shopgoodtrouble.com
My package has been lost or stolen.
If you believe that your package has been lost or stolen, or that your package was delivered by the carrier, but you have not received it, please contact us at within 10 days to file a claim. We will assist you in completing the claims process with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Good Trouble Tees is not held responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Can I cancel my order or make anychanges after placing the order?
Before shipping your order out, you can contact us for making changes. We do not accept cancellations or
changes once it has been shipped. Once you have any concerns, please contact us as soon as possible, we will try our best to help you.
Can I suggest a new design or collaboration?
Absolutely! We love hearing from our community. Please send your ideas to ideas@shopgoodtrouble.com, and our team will review them.